Getting Your Outdoor Gear to You – Fast and Reliable
Our Delivery Promise
At BergerCamp, we understand that when you order camping gear, you’re often preparing for an upcoming adventure. That’s why we’ve designed our delivery options to be as flexible and reliable as the equipment we sell. Whether you need your gear quickly or are happy to wait for free shipping, we’ve got you covered.
Quick Summary: All orders are processed within 1-2 business days. We ship worldwide (excluding some Asian and remote areas) via DHL, FedEx, or EMS depending on your selected shipping method.
Shipping Options
Standard Shipping
Carriers: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95 flat rate
Ideal when you need your gear within a couple of weeks. Trackable service with reliable delivery times.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: FREE for orders over $50
Perfect when you’re planning ahead and want to save on shipping costs. Tracking available for peace of mind.
Important Delivery Information
- Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
- International Shipping: We ship globally except to some Asian countries and remote areas. Contact us if you’re unsure about delivery to your location.
- Customs & Duties: International customers may be subject to import taxes, customs duties, and fees charged by the destination country. These charges are the customer’s responsibility.
- Tracking: All shipments include tracking numbers sent to your email once dispatched.
- Address Accuracy: Please double-check your shipping address during checkout as we cannot redirect packages once shipped.
Returns & Exchanges
Not completely happy with your purchase? We offer a 15-day return policy from the date you receive your items. Please see our Returns Policy for full details on how to return items.
Need Help With Your Order?
Our customer service team is here to help with any delivery questions or concerns. Contact us at [email protected] and we’ll respond within 24 hours.
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