At Outdoor Camping Shop, we stand behind our gear like we stand behind our campfires – with confidence and commitment to your satisfaction. If your camping equipment doesn’t meet your expectations, we’ll make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unused condition with tags attached and packaging intact – just as you’d expect when unpacking brand new camping gear.

Note: For safety and hygiene reasons, we cannot accept returns on Camping cookery utensils, Camping crockery, Camping cutlery, and Cushions & seat covers unless they arrive damaged or defective.

Simple Return Process

Step 1: Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Email Body:
Hello Outdoor Camping Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Reason for return]
Request: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please don’t send items back without this authorization.

Step 3: Package and Ship

Securely pack your return using the original packaging when possible. Include the RMA number clearly on the package. Ship to:

Outdoor Camping Shop Returns
4008 West Virginia Avenue
Middleburgh, US 12122

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Timeline:
– Credit card refunds: 5-10 business days after processing
– PayPal refunds: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If your camping gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

International Returns

For our global campers (excluding some Asian countries and remote areas), return shipping costs are the customer’s responsibility unless the item is defective. We recommend using a trackable shipping service.

Questions?

Our customer service team is happy to help with any return questions. Contact us at [email protected] or call Monday-Friday, 9AM-5PM EST.

Happy camping,
The Outdoor Camping Shop Team