At Outdoor Camping Shop, we’re committed to getting your gear to you efficiently and ensuring you’re completely satisfied with your purchase. Whether you’re preparing for a weekend getaway or an extended wilderness adventure, our shipping and returns policies are designed with outdoor enthusiasts in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to some Asian countries and remote areas. International customers may be subject to customs fees, which are the responsibility of the recipient.

Returns & Exchanges

We stand behind our products like we stand behind our campfires – with confidence and commitment to your satisfaction. If your camping equipment doesn’t meet your expectations, we’ll make it right.

Our Return Policy

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be in original, unused condition with tags attached and packaging intact
  • Original shipping fees are non-refundable

Important Exception: For safety and hygiene reasons, we cannot accept returns on the following items unless they arrive damaged or defective:

  • Camping cookery utensils
  • Camping crockery
  • Camping cutlery
  • Cushions & seat covers

Simple 4-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Use this template for your return request:

Subject: Return Request for Order #[Your Order Number]

Email Body:
Hello Outdoor Camping Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Reason for return]
Request: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please don’t send items back without this authorization.

Step 3: Package and Ship

Securely pack your return using the original packaging when possible. Include the RMA number clearly on the package.

Ship to:
Outdoor Camping Shop Returns
4008 West Virginia Avenue
Middleburgh, US 12122

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after arrival), we’ll process your refund or exchange.

Refund Information

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days after processing
    • PayPal refunds: 3-5 business days after processing

For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If your camping gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

International Returns

For our global campers (excluding some Asian countries and remote areas), return shipping costs are the customer’s responsibility unless the item is defective. We recommend using a trackable shipping service.

Questions?

Our customer service team is happy to help with any shipping or return questions. Contact us at [email protected] or call Monday-Friday, 9AM-5PM EST.

Happy camping,
The Outdoor Camping Shop Team